By accepting a quote, paying the invoice in full, or booking a live printing event with Tees Please Custom T-Shirts PTY LTD (“Tees Please”), the Customer acknowledges and agrees to be bound by these Live Printing Terms and Conditions.

  • Full Payment Required: 100% of the invoice balance must be paid no later than 7 days prior to the event date. Final equipment allocation and pre-production of Direct-to-Film (DTF) transfers will not commence until payment is received in full. Unpaid bookings 7 days prior to the event are subject to cancellation.
  • Cancellation Policy:
    11+ days prior to event: Cancellations receive a refund minus any completed DTF transfer pre-production costs and a 20% restocking fee (plus return freight) for ordered blank stock.
    6 to 10 days prior to event: Cancellations incur a 50% forfeiture of the total invoice fee, plus the full cost of pre-printed DTF transfers and garment restocking/freight fees.
    Within 5 days of event: Cancellations incur a 100% forfeiture of the total invoice fee due to locked-in staffing, equipment allocation, and completed production.
  • Restocking Fees (Supplier Stock): Returned supplier garments (AS Colour, Gildan, Ramo) are subject to a 20% restocking fee based on wholesale cost, plus manufacturer return delivery charges.
  • Deadline: Final vector artwork files (.AI, .EPS, or vector .PDF) must be submitted at least 14 days prior to the event date.
  • Pre-Print Requirement: This 14-day window is required for artwork review, proof approval, and pre-printing DTF transfers prior to the live event. Late artwork submissions may incur rush fees or result in event cancellation without refund.
  • Wholesale Blanks: We supply high-quality blank items sourced directly from official suppliers (including AS Colour, Gildan, and Ramo).
  • Customer-Supplied (BYO) Stock: Clients supplying their own items (garments, tote bags, etc.) must provide samples for testing prior to the event date to verify print quality, heat compatibility, and hourly output speeds.
  • Extra Stock Requirement: For BYO items, clients are required to supply 5–10% extra stock to cover pre-event testing, press setup, and live operational variances.
  • Misprint Guarantee: While we take extreme care, minor misprints can occur during live operations. Tees Please will cover the cost of the blank item and re-print for any misprints that exceed 5% of the total client-supplied stock quantity.
  • Power Requirements: Each heat press machine requires a dedicated, standalone 10A power outlet. Machines cannot share power boards or double up on single outlets due to high power draw and circuit fuse risks.
  • Electrical Compliance: All Tees Please electrical equipment is tested and tagged in accordance with Australian standards. The venue must supply safe, accessible, and operational power outlets.
  • Tables & Countertops: Tees Please can provide a trestle table upon request. If the client supplies the counter/setup, exact dimensions must be provided in advance to guarantee equipment compatibility. Venue access, space allocation, and setup decisions remain the client’s responsibility.
  • Site Access & Logistics: The client must ensure clear bump-in and bump-out access to the event venue, including designated parking or loading zones.
  • Live Target: Live hourly printing rates are estimates based on standard workflow. Actual output depends on steady guest flow, prompt artwork selection, and continuous venue access.
  • Remaining Quota: Any unprinted garments from the agreed event quota resulting from Tees Please equipment or operational factors will be completed in our studio post-event at no extra charge. Unprinted stock resulting from low event turnout, venue interruptions, or client delays will be finished at our standard studio printing rates.
  • Delivery & Freight: Post-event orders will be delivered via local drop-off or courier. Deliveries outside Victoria (VIC) must be communicated prior to the event date to calculate and approve freight charges.
  • Tees Please holds comprehensive Public Liability Insurance coverage up to $10,000,000 AUD for all live event setups. Certificates of Currency are available upon request.
  • Tees Please reserves the right to capture photos and video content of the live activation, setup, and printed garments for portfolio, website, and social media use. Content will strictly be published after the event date. Clients requiring an NDA or marketing embargo must state this in writing prior to booking.
  • Governing Law & Jurisdiction: These Terms & Conditions are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
  • Dispute Resolution: In the event of any disagreement or dispute regarding services, payments, or deliverables, the parties agree to first attempt to resolve the matter in good faith through direct communication between senior representatives before initiating formal legal proceedings.
  • Variations: Any variation to an issued quote, invoice, or these Terms & Conditions must be agreed upon in writing by an authorised representative of Tees Please.
  • Severability: If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be severed, and the remaining terms will remain in full force and effect.
  • Entire Agreement: These Terms & Conditions, alongside the approved invoice or Statement of Work, constitute the entire agreement between Tees Please and the client, superseding any prior verbal discussions or representations.