By accepting a quote or approving artwork or production samples with Tees Please Custom T-Shirts PTY LTD (“Tees Please”), the Customer acknowledges and agrees to be bound by the Terms and Conditions set out below.
- Best-efforts timelines: Tees Please will use all reasonable efforts to meet agreed deadlines.
- Outside our control: We are not responsible for delays caused by events beyond our control, including power/electrical faults, emergencies, severe weather, courier or supplier delays, stock shortages, system outages, or industrial action.
- Notifications: If a delay occurs, we’ll let you know as soon as practicable and provide an updated timeframe.
- Courier booking: Tees Please will arrange courier delivery for your order with care and accuracy. Once booked, we’ll provide tracking details and an estimated delivery timeframe.
- Monitoring: We will check in periodically to confirm progress, but courier networks can experience delays that are outside our control.
- Delays and liability: Tees Please is not responsible for courier delays, missed delivery windows, or carrier service issues.
- Customer responsibility: Most couriers are not proactive in notifying recipients of issues. It is the customer’s responsibility to monitor tracking, respond to delivery notifications, and follow up with the courier on delays or redelivery arrangements.
- Credit card surcharge: A 1.7% surcharge applies to payments made by credit card, calculated on the total amount charged to the card.
- Payment options:
- Direct Deposit (no surcharge)
- Credit/Debit Card (1.7% surcharge applies) : Visa, Mastercard, American Express
- Remittance: For direct deposits, please email remittance advice and include your invoice number as the payment reference.
- Quantity tolerance
- Tees Please Custom T‑Shirts PTY LTD (“Tees Please”) may supply up to 3% under or over the quantities requested. Delivery within this tolerance constitutes full and complete performance of the order.
- Definitions
- Misprint means a defect in the printing process that materially departs from the approved proof/artwork, excluding acceptable tolerances, minor variation, or substrate-related variation.
- Tees Please supplied stock
- Replacement/reprint: Where Tees Please supplied the garments and misprints exceed the greater of 10 units or 10% of the order, Tees Please will reprint the affected portion once stock is available. If identical stock is unavailable, a reasonable substitute or a credit will be offered.
- Discount remedy: Misprints within the range of over 3% and up to 10% of the order, or fewer than 10 units (whichever is greater), will not be reprinted; a reasonable discount will be applied to the affected portion of the job.
- Customer confirmation required: Tees Please orders stock on your behalf with care and accuracy, but we are not responsible for colour, size, or style issues once garments are ordered and/or printed. Please review size charts, colour swatches, and style descriptions before approving your order. We can provide brand web pages and charts on request.
- Incoming stock checks: On receipt of goods, Tees Please will check quantities, sizes, and colours against the supplier’s delivery docket and flag any discrepancies we detect.
- Manufacturer variations and faults: Tees Please does not accept responsibility for supplier inaccuracies, manufacturing faults such as “seconds”, defects like stitching, inconsistencies in garment colour or mislabeled garments fall outside of our responsibility, whether identified before or after printing. Any issues related to garment manufacture must be raised directly with the distributor/brand. We will provide supplier contact details upon request.
- Proof requirement: Tees Please will email an art proof before any job is set up for screen or production.
- Binding approval: Once the art proof is approved, the artwork’s placement, size, and print colours are considered final and will not be changed.
- Production fidelity: The approved proof governs what is printed and determines the final product.
- Claims: If the finished goods match the approved proof, claims or reprints will not apply.
- Screen printing: Inks are mixed to Pantone (PMS) references for improved consistency; however, exact 100% matches are not guaranteed due to substrate and process variation. If Pantone codes are not provided, Tees Please will select the closest reasonable match based on supplied artwork and references.
- Heat Transfers: Artwork is produced/printed in RGB colour space. As a result, colours may differ from Pantone, CMYK, or on‑screen previews, and exact PMS matching is not available.
- Embroidery: Thread colours are matched to the nearest available thread shade; exact Pantone (PMS) matching is not guaranteed. Fine details and small text may simplify or thicken due to stitch limitations, and slight shifts in placement are within normal tolerances. Colour variation may occur between thread charts, on‑screen previews, and the stitched result.
- Custom mugs (high‑fired ceramics): Due to the high‑firing process and glaze variability, exact Pantone matching isn’t achievable on mugs. Reasonable colour variation from digital proofs or PMS references is expected and does not qualify for refund or reprint.
- Late change fees: Customer-initiated changes (e.g., colour, size, or product choice) after order confirmation may incur restocking and additional shipping charges to/from suppliers.
- Restocking charges:
- Orders under $500: Minimum $70 restocking fee
- Orders $500 and above: 10% of the invoice total
- Additional shipping: Any supplier freight related to changes will be added to your invoice.
- Art Proofs, setup costs and production samples: Additional art proofing and setup fees may apply depending on the timing and extent of changes.
Custom Mug Printing: Handcrafted Process, Placement Tolerances, and Colour Matching.
- Handcrafted production: Each mug is manually printed and finished. Minor variations between items are normal and part of the handmade process.
- Placement tolerances: Small shifts in print position, alignment, or rotation are within acceptable tolerance and do not constitute a misprint. Typical tolerances include:
- Horizontal/vertical shift: up to ±1.2 cm
- Rotation/angle variance: up to ±5°
- Size variance: up to ±5 mm
- Surface and finish variations: Slight differences in glaze, sheen, and texture may occur and are not considered defects.
- Colour matching limitations: Due to the limited ink range and high‑fired ceramic decoration process, exact PMS colour matching is not achievable—particularly on dark ceramics or glass. Reasonable colour variation will not qualify for refund or reprint.
- Proofs and references: Digital mockups are approximations only. Final printed results may differ from on‑screen or paper proofs due to substrate, glaze, and firing variables.
- Quality standards: We inspect each item for overall print integrity and readability. Defects such as smudging, major banding, or significant placement errors beyond the stated tolerances will be reprinted at our discretion.
- Please be aware that ceramic mugs, including but not limited to our Diner, Ceramic, and Classic Stackable styles, may occasionally feature small surface imperfections known as pinholes. Pinholing is a natural and unavoidable result of the ceramic glazing and kiln-firing process, caused by gases escaping as the item is heated. The appearance of these minor pinholes can vary between production batches and is not considered a product defect. Therefore, items exhibiting these characteristics are not eligible for return or refund.
- Returns and refunds: Orders will not be refunded or reprinted for variations within the tolerances above or for color matching differences inherent to ceramic production.
- Pricing may vary: All product and service prices displayed online (including decorations, customisations, and add-ons) are subject to change without notice due to supplier and market factors.
- Order-specific confirmation: Final pricing is confirmed at the time of quote/invoice issuance and may differ from displayed prices.
- Notifications: We’ll notify you if a price change affects an active quote or order in progress.
- Discretionary service: Tees Please Pty Ltd may decline or discontinue service at our discretion where we consider it appropriate and fair.
- Professional standards: We may refuse jobs we believe cannot be completed to our quality standards or to a level likely to satisfy the customer.
- Safety and respect: We may refuse or cease service in cases involving abusive conduct, unreasonable demands, unlawful requests, or risks to staff safety or wellbeing.
- Conflicts and feasibility: We may decline work due to conflicts of interest, impractical timelines, unavailable materials, or other operational constraints.
- Fair assessment: Decisions are made thoughtfully, with consideration for both the customer and our team. Where practicable, we’ll suggest alternatives or referrals.
